Field Operations Specialist

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

#LI-DNI    #joinourteam

Description

The Franchise Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:
1. New stores and transitions
2. Operational components of the “Tires Now” initiative
3. Same Store Sales Growth
4. Training

Job Responsibilities

Provide support for new store openings and/or transitions in the following manner:

• Assist in the facilitation of all Integration Calls
• Complete a Service Readiness survey 30 days prior to a shop sale
• Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee
• Provide support upon store opening or transition
• Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks
• Drive Brand NOW standards compliance

Administer all operational components of Tires Now including:

• Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
• Education on tire sale processes and products such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, tire product lines, TBC University, Sonsio road hazard program and more
• Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.com website, secondary supplier programs and DOT registrations

Drive Same Store Sales by:

• Identifying stores with greatest potential based on use of the Golden Funnel concept and evaluation of dealer engagement
• Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation and POS reporting
• Developing action plans with dealers using the SMART Method
• Following Up on action plan execution based on the action plan timelines

Additional Job Responsibilities

Continued Responsibilities

Added Responsibilities

Qualifications

• 5+ years’ experience in management of retail tire and automotive service business or working with automotive franchisees.  
• Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries. 
• Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.
• Excellent selling, sales training, and presentation skills
• Ability to challenge, motivate, influence, and communicate effectively.
• Results focused and orientated
• Bachelor’s degree in business administration preferred
• FOS will be required to reside in proximity to the majority of assigned stores/owners
• Available to be utilized outside assigned regions for integration and in store training as needed
• Approximately 80-90% travel expected
• Occasional nights and weekends is required to support franchisee special events

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

   

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.