Vice President, Infrastructure and Operations

Compensation Data

Company Overview

With $5 billion in revenue and 3,500+ employees in the U.S. and Mexico, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 465 franchised tire and automotive service centers under Big O Tires®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

Primarily responsible for the oversight of delivery teams including management of projects, requests, incidents, problems and change management. This position is also responsible for strategic direction and project management for all I&O capabilities and partner functions. The Director will provide advice and direction to all delivery teams. This role is responsible for the tactical and strategic management of all I&O teams including: Client Systems, Mobility Management, Asset Management, Voice/Data Network Operations, iSeries Engineering, SAP Basis and System Administration.

Job Responsibilities

• Develop and execute the I&O strategy in alignment with the overall Technology and business objectives.
• Oversee the implementation and management of I&O offerings, capabilities and initiatives, ensuring they meet the needs of the organization.
• Collaborate with Technology and business  leaders to identify requirements and enhancements to support Technology and business processes and initiatives.
• Lead I&O roadmap and optimization strategy by building streamlined and effective solutions that enable key initiatives.
• Develop and implement HR analytics to provide insights and support data-driven decision-making.

Additional Job Responsibilities

• Manage relationships with I&O vendors and ensure the effective delivery of services.
• Identify opportunities for process improvement within I&O operations, utilizing Agile methodologies to implement effective changes.
• Develop and execute change management strategies to ensure successful adoption of new offerings, systems and processes.
• Maintain and develop deep technical understanding of I&O technology and trends and best practices to continually improve functionality.
• Manage relationships with I&O vendors, ensuring the organization receives optimal service and support.

Continued Responsibilities

• Provide leadership and mentorship to I&O team members, fostering a culture of innovation and continuous improvement.
• Provide Daily operational oversight of activities including project deliverables and break fix activities.
• Provide point of escalation for all I&O related issues
• Participate in the intake and prioritization process as appropriate to provide estimates of level of effort, complexity and impact or dependencies on existing workloads
• Participate in the solution and design as appropriate for all I&O activities

Added Responsibilities

• Create and manage a departmental budget including hardware, software, services, telecommunications, supplemental labor and payroll.
• Management and administration of I&O related contracts including purchase, maintenance and hosting agreements.
• Lead, coach and mentor the leaders and individual performers within the group.
• Coordinate resource allocation with other teams to ensure the timely and successful completion of required deliverables.
• Determine optimal staffing models to support required delivery including resource utilization and required skill sets
• Complete required administrative tasks including performance and compensation management.
• Other duties as assigned.

Qualifications

• Significant experience in the design, implementation and management of enterprise I&O capabilities
• Strong knowledge of Enterprise Resource Planning systems and processes
• Strong knowledge of key infrastructure systems including voice/data, data center (colocation), IaaS, PaaS, CCaaS technologies
• Knowledge of the planning, organization, implementation and management of I&O capabilities
• Ability to meet expected delivery dates and the tasks necessary to achieve objectives
• Successful candidates will possess excellent communication, documentation and presentation skills. They must have a flexible, organized work style necessary to balance the need for daily operational support versus the need for long term software development related projects.
• Degree and Education Requirements: A bachelor’s degree in Computer Science, Information Technology or related field would be considered the minimum for this position. 
• Work Experience: This position requires at least ten years’ experience in Infrastructure and Operations, with at least five years in a leadership role.
• Bilingual in Spanish /English is a plus

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.