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Sr. Collections Representative

Date: Jun 20, 2022

Location: Palm Beach Gardens, FL, US, 33410

Company: TBC Corporation

Description

The Sr. Collections Representative for TBC Corporate Services, you will be responsible for contacting customers for payment, reconciling AR accounts, coordinating collection efforts with warehouses and sales and work with management on meeting department KPI’s.

Job Responsibilities

  • Responsible for collections of high-profile customer accounts
  • Develop payment plans for customers in past due status
  • Interface with sales and operations to communicate various customer related issues
  • Drive resolution of disputed accounts receivable items
  • Interface with credit department for the purpose of reporting customers that are in distressed financial condition
  • Develop and track KPI’s for reporting purposes of collections results and follow up to ensure department goals are being met
  • Work with management on collector portfolios that are underperforming
  • Other duties as assigned

Qualifications

  • A minimum 5 years experience in Credit and Collections (B2B Collections)
  • Proficient in reconciling customer accounts (matching debits and credits)
  • Prior collections experience preferred
  • Excellent verbal and written communication skills
  • Ability to manage relationships both internally and externally
  • Strong problem solving and customer service skills
  • Fast paced environment

Education: High School Diploma or Equivalent.  College degree or some college preferred.

Benefits

  • Competitive compensation
  • Medical, Dental and Vision coverage
  • Company paid short term disability and company subsidized long term disability
  • Company paid life insurance
  • 401(k) with company match and immediate 100% vesting
  • Generous paid vacation and paid time off
  • Flexible spending account
  • Purchasing power program that allows associates with a year of service to make large retail purchases through convenient payroll deduction
  • Vendor purchase discount program
  • Employee automotive service discounts
  • And more!

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Company Overview

For 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

Job Segment: Accounts Receivable, Payroll, Customer Service Representative, Collections, Finance, Automotive, Customer Service