Senior Manager Sales Operations

Compensation Data

NA

Company Overview

With $5 billion in revenue and 3,500+ employees in the U.S. and Mexico, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 465 franchised tire and automotive service centers under Big O Tires®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.      

Description

The Senior Manager, Sales Operations, plays a critical leadership role in driving operational excellence across TBC Wholesale’s sales operation organization. This role serves as the primary liaison between key customers and internal teams, ensuring seamless execution of sales strategies, service delivery, and issue resolution. In addition, this position oversees Demand Planning and Sales & Operations Execution (S&OE), aligning supply chain capabilities with customer demand to optimize service levels, inventory, and profitability.

This is an onsite position located in Palm Beach Gardens, FL

A minimum of 4 days a week is required in the office for this position (allowing for one day a week to be remote).

Job Responsibilities

Sales Operations & Customer Engagement

• Primary point of contact for Channel Leaders & Key account customers, ensuring high levels of service, responsiveness, and satisfaction. 
• Lead the development and execution of strategic service & sales offerings tailored to Customer Channel.
• Plan and co/lead the Dealer Advisory Committee Meetings.
• Guide customers to maximize programs from National Tire Brands.  Ex. Mast, Cooper medallion.
• Manage contractual obligations including pricing, compliance, and service-level agreements with National Brands, MAST, Cooper ex.
• Collaborate with marketing, pricing, and inventory management teams to ensure alignment and integration of strategies, providing a unified approach to sales operations and sales channel leads.
• Resolve operational issues across the customer lifecycle, coordinating with distribution centers and internal stakeholders.
• Facilitate regular cross-functional meetings to ensure seamless communication and coordination between sales, marketing, pricing, and inventory management teams.
• Promote TBC Wholesale’s value proposition to drive growth and uncover new distribution opportunities.
• Build and maintain strong relationships with customer executives, vendors, and cross-functional internal teams (Supply Chain, Finance, Purchasing, etc.).
• Drive volume and revenue growth in alignment with national account targets.
• Improve gross margin performance across assigned accounts through strategic pricing and service optimization.
• Assist with execution of RFP completion for Key Accounts.

Additional Responsibilities

Team Leadership & Development

• Mentor and develop team members, fostering a culture of continuous learning and cross-pollination of knowledge within the organization.
• Implement training programs and workshops to enhance the skills and capabilities of the sales operations team.
• Encourage and facilitate knowledge sharing and collaboration among team members to drive innovation and improve overall team performance.

Demand Planning & S&OE

• Lead the demand planning process for TBC Wholesale, ensuring accurate forecasting and alignment with sales and inventory strategies.
• Oversee the Sales & Operations Execution (S&OE) process, ensuring short- to mid-term demand signals are translated into actionable supply chain plans.
• Collaborate closely with supply chain, procurement, and sales teams to balance demand and supply, minimize stockouts, and optimize inventory turns.
• Monitor key performance indicators (KPIs) related to forecast accuracy, service levels, and inventory health.
• Drive continuous improvement in planning processes, tools, and cross-functional collaboration.
• Provide guidance and leadership to direct reports. Ex Sales and Demand Planning Manager

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field; MBA or advanced degree preferred.
• 7+ years of experience in sales operations, demand planning, or supply chain management, preferably in a wholesale or distribution environment.
• Strong understanding of S&OE and demand planning best practices.
• Proven ability to manage large customer accounts and drive profitable growth.
• Excellent communication, negotiation, and relationship-building skills.
• Proficiency in ERP and forecasting systems; experience with data analytics tools is a plus.
• Strong ability to synthesize and communicate complex market intelligence to sales teams.
• Proven track record of successfully leading cross-functional teams and driving alignment between sales, marketing, pricing, and inventory management.

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.