Sales Program Analyst I

Compensation Data

NA

Company Overview

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.

With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

This role is responsible for managing and optimizing customer incentive programs, ensuring accurate tracking, calculation, reporting, and credit issuance. It involves monitoring program performance, analyzing data, and providing actionable recommendations to enhance effectiveness. The position supports dealer enrollment and status tracking, while collaborating with suppliers and third-party vendors to secure compliant program data. Additionally, it requires producing ad hoc reports, visualizing trends, and delivering insights to field staff to drive growth of the associate dealer base.

This is an onsite position located in Palm Beach Gardens, FL. 

Job Responsibilities

• New dealer enrollment and provide status updates
• Work with IT to set up and maintain data feeds. Provide suppliers with reporting
• Provide field staff tools to grow associate dealer base and increase compliance of existing dealers
• Optimize programs/promotions by measuring effectiveness and implementing refinements
• Track budget and take steps to ensure the program is cost neutral and fund usage is optimal
• Maintain an active list of all T3 dealers and track program status

Additional Responsibilities

• Ensure effective on-boarding of new T3 customers
• Take actions to retain and grow the T3 dealer base
• Respond to promotion inquiries in a timely manner
• Monitor vendor usage reports to drive program effectiveness and communicate with the field
• Strive for excellence on key indicators of the program
• Launch enhancements identified through competitive research

Continued Responsabilities

• Continually analyze the effectiveness of each program component and recommend changes
• Complete an annual survey of T3 dealers.
• Lead development of a T3 Video and BDM training module and other communication/education tools
• Work with Director of Marketing to create proposals, negotiate, and manage vendor relationships
• Program tracking and payout calculation
• Ensure credits are accurate and issued in a timely manner.

Added Responsabilities

• Process automation
• Demonstrated leadership capabilities and communication at all levels of the organization
• Ability to gain the confidence and trust of others through honesty, integrity, and authenticity
• Capability to make sense of complex, high quantity, and contradictory information to effective problem solving
• Conduct research and analysis on customers performance with regards to program offered 
• Other duties as assigned.

Qualifications

• Demonstrated strong proficiency in using business software, specifically Power BI, Excel, MSOffice, SAP, and other reporting tools
• Accuracy, reliability and detail oriented
• Ability to communicate with internal stakeholders
• Ability to communicate with customers and vendors
• Ability to work well under pressure, handle multiple tasks, and meet project timetables
• Bachelor's degree in marketing or related business field
• Min 2+ years of related work experience in a related environment or an equivalent combination of education and experience
• Bilingual in Spanish /English is a plus

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.