Sales Operations Analyst II

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.      

Description

The Sales Operations Analyst II will be a critical member of Sales Operations team analyzing and preparing data visualizations to support the Sales and Customer service departments. This role will combine multiple data sources to deliver insights for leadership decisions. This role will also assist the Marketing Team with data analysis, sales reporting and customer communications.

Job Responsibilities

• Daily, monthly and quarterly reports
• Ad hoc reporting as needed
• Data Analysis.  Automation as needed
• Burst Reporting (Maintaining and updating recipient’s table)
• Maintenance of CRM
• Customer communications
• Maintain Consumer Road Hazard Program
• Assist with customer VB programs and accruals.  Basic program calculations. Program tracking
• Issue customer credits
• Creation of Sales presentations for meetings.
• Ability to speak in front of group
• Other duties as assigned

Qualifications

• Bachelor of Arts or Science with minimum 3 years of experience
• Attention to detail
• Knowledge Sharing
• Work under pressure
• Must be highly proficient in Excel
• Proficient in Power Point
• Affinity to learn software programs
  • CRM
  • TreadXpress (Credentials creation + Researching of reported issues)
  • SAP
  • Power BI.  Create Dashboards
• Effective logic/reasoning, planning, math, analytical and problem-solving skills
• Effective communication, interpersonal and organization skills
• Understanding of Consumer Marketing and sales with regards to sales Margin
• Must be able to gather data and disseminate it quickly at each month end
• Sense of urgency and analytical skills
• Willingness to take on new projects and tasks

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.