Organizational Change Manager (TEMPORARY PROJECT)

Compensation Data

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S. and Mexico, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 465 franchised tire and automotive service centers under Big O Tires®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

The Sr Manager, Change Management will support TBC’s upcoming Enterprise Resource Planning (ERP) implementation. This role will utilize proven Change Management tools and methodologies to drive organizational change, ensure adoption, and support employees through the transition. This position requires a dynamic and experienced individual to both facilitate successful change implementation and foster increased capabilities within the organization.

Reporting directly to the Chief Human Resources Officer, and working closely with the ERP Project Leader, this strategic role partners closely with business leaders and the organizational development department to initiate and implement successful change.

Job Responsibilities

• Serve as Change Management subject matter expert, developing and executing a comprehensive change management strategy for ERP implementation.
• Assess organizational change readiness and create strategy to prepare enterprise for large scale change.
• Support and contribute to the documentation of "as is" and "to be" processes, documenting opportunities for change management activities
• Strategically partner with key stakeholders to assess and diagnose organizational change needs and develop solutions to address.
• Identify potential change adoption risks and develop mitigation strategies and employee engagement strategies.
• Partner with Communications team to execute change communication plan(s).
• Partner with Manager, Technical Training and stakeholders to identify training needs and materials to support end-user adoption.
• Collaborate with project teams to align change activities with project milestones.

Additional Job Responsibilities

• Establish metrics to measure change adoption and execute post change assessment.
• Build and maintain dashboards for key metrics, regularly reporting progress to leadership
• Establish feedback mechanisms to capture end-user input to integrate into change plans.
• Carry out specified project activities within defined time and quality parameters and ensuring adherence to the prescribed project management methodology.
• Establish and execute an accountability process for stakeholders, including commitment, engagement, participation, and knowledge/learning transfer.
• Conduct appropriate research and benchmarking and make recommendations for shifts in strategy, approach/methodology and tools, as necessary.
• Other duties as assigned.

Continued Responsibilities

Added Responsibilities

Qualifications

• Proven experience in OCM for large-scale technology projects.
• Change Management certification (Prosci Change Management, ACMP, or PMP) a plus.
• Minimum of 8 years of relevant work experience with a minimum of 3 years’ experience in leading change initiatives within a global organization.
• Bachelor’s Degree in, Human Resources Management, Organizational Development,  Learning Design,  Technology & instruction,  Business Administration or related field required. 
• Masters /MBA preferred
• Experience in instructional design and content development
• Excellent communication and stakeholder management skills.
• Familiarity with ERP systems (Oracle preferred) is a plus.
• Strong executive presence and excellent written and oral communication, consultation and facilitation skills.
• Self-motivated with strong bias for action and an ability to establish expectations and drive accountability with more senior leaders.
• Demonstrated critical thinking skills and ability to balance tactical and strategic-thinking and execution. 
• Ability to partner and build credibility and relationships at all levels of the organization to drive accountability and change adoption.
• Bilingual in English and Spanish preferred

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.