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National Account Support Associate

Date: Jan 2, 2021

Location: Palm Beach Gardens, FL, US, 33410

Company: TBC Corporation


The National Account Support Associate will mostly work within the helpdesk system- IVANTI, to ensure compliance with the Service Level Agreements set. Most cases come from the business requesting assistance on various processes such as returns or from external vendors for POD’s. They will also be creating Pass Through Billing credits/debits as needed.

Job Responsibilities

  • Clearing Adjustments
  • Credits and rebills
  • Manual processing of returns on vendor portal
  • POD request
  • Returns and Refused Deliveries Adjustments
  • TAD processing and returns  
  • Research and process open A/R pertaining to any exceptions that may occur
  • Interact with operations to resolve various customer related issues
  • Work within the Manufacturer external web portals
  • Create Pass Through Billing credits/debits within SAP
  • Support TBC policies and Code of Business conduct
  • Other duties and projects as assigned


  • Strong computer skills – Microsoft office
  • SAP experience preferred
  • A minimum of 2-5 years’ experience in Accounts Receivable 
  • Proficient in reconciling and analyzing accounts
  • Excellent written and verbal communications
  • Strong attention to detail, follow up and customer service skills
  • Ability to succeed in a fast paced team environment
  • Self-driven and strong time management skills
  • Bachelor’s degree preferred


  • Competitive compensation
  • Tuition reimbursement
  • 401k plan with a company match. Immediate 100% vesting
  • Comprehensive benefits including medical, dental and vision
  • Company paid short term disability and employer subsidized long term disability
  • Company paid life insurance
  • Generous paid vacation and paid time off
  • Purchase discount program
  • Employee assistance program
  • Flexible spending account
  • Discounted tire and automotive services
  • And more!


TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Company Overview

For over 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Big O Tires® and Midas®.  TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

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