MANAGER, COLLECTIONS

Compensation Data

Company Overview

With $5 billion in revenue and 3,500+ employees in the U.S. and Mexico, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 465 franchised tire and automotive service centers under Big O Tires®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.      

Description

The Collections Manager for TBC Corporate Services will be responsible for developing collection strategies, managing staff, and maintaining policy compliance for the company.

Job Responsibilities

• Develop and standardize written policy documentation related to collections.
• Set payment collection goals and targets for the department.
• Create and implement a strategy to improve the collection of outstanding customer balances.
• Recruit, hire, train and evaluate staff members within the collections department to ensure enough staff members are available to handle the workload.
• Develop and prepare reports for management, metrics, staff portfolios while delivering concise and complete reporting.
• Work with management to create strategies and objectives to support the functional infrastructure.
• Initiate process improvement and quality reviews to simplify and improve productivity by collaborating with Sales and IT.
• Ensure department processes are aligned between the US and Mexico

Additional Job Responsibilities

• Negotiate documentation and payment terms with customers to ensure transactions are properly secured.
• Resolve collection issues with customers with difficult or highly sensitive problems.
• Maintaining month-end reporting requirements.
• Upholding policy compliance/JSOX.
• Manage a staff of up to 4 full-time associates and outsourced partner in the collections department.
• Mentor and develop staff for career development.
• Support TBC Code of Business Conduct
• Other duties as assigned.

Continued Responsibilities

Added Responsibilities

Qualifications

• Education: Bachelor’s Degree in Accounting, Finance, or related field.
• A minimum of 5 years’ management experience in Collections
• Strong computer skills – Word, Excel, PowerPoint
• SAP experience is preferred
• Vast understanding of credit reporting agencies (D&B / Equifax)
• Excellent verbal and written communication skills
• Ability to manage relationships both internally and externally
• Strong problem solving and customer service skills
• Fast paced environment
• Bilingual Spanish/English is required

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.