Internal Communications & Engagement Manager

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

TBC Corporation is seeking an enthusiastic Internal Communications and Engagement Manager with a passion for storytelling to drive employee engagement and enhance internal communication efforts across the organization. This role will lead the editorial process, proactively curating a range of content for employees and executives. Additionally, this position is responsible for developing and implementing strategies to improve employee engagement and overall employee experience. This includes creating and executing initiatives to foster a positive company culture, increase employee retention, recognition and drive employee satisfaction.

Job Responsibilities

• Leads internal communications and partners with broader communications team members in executing comprehensive plans.
• Create and manage engaging content for various communication channels, such as the intranet, emails, town halls and leadership meetings.
• Serve as the coordinator of the company’s editorial calendar, ensuring timely and strategic content delivery across all platforms.
• Develop a variety of written and visual content for employees and executives, including speeches, video scripts, graphics, and written messaging for enterprise-wide communications tools, such as global town halls, leadership meetings and engagement sessions.
• Collaborate with cross-functional teams to source and develop content that aligns with business priorities and highlights employee contributions.
• Craft and execute comprehensive and effective communication plans that connect with diverse audiences, with a strong focus on measuring impact and refining strategies based on data insights.

Additional Job Responsibilities

• Work cross-functionally planning and executing company-wide strategy and roadmap of programs and initiatives designed to enhance culture, engagement, and employee experience.
• May include, but not limited to communications, events, employee recognition, employer branding initiatives to support our People strategy and playbook.
• Manage the employee engagement budget and report on the ROI of employee engagement initiatives to senior leadership.
• Organize and execute TBC employee meetings, such as town halls, leadership meetings and similar, through sending invitations, preparing agendas/run-of-shows, drafting executive speaker notes, creating visuals and more.
• Plan key engagement activities and other company events that strengthen employee morale.
• Coordinate logistics, manage vendor relationships, and ensure events deliver a positive experience for employees.
• Prepare event communications, including invitations, agendas, and post-event recaps.

Continued Responsibilities

• Oversee the administration of TBC’s recognition program, managing nominations and award distribution to consistently celebrate employee achievements.
• Partner with HR and departmental leaders to promote and expand recognition initiatives across teams.
• Develop and execute internal communication campaigns to keep employees informed and engaged on company news, events, and initiatives.
• Support corporate communication projects, including preparing internal meeting materials, executive messages, and presentation content.

Added Responsibilities

• Manage content and logistics for town halls and leadership meetings, ensuring effective communication across all levels of the organization.
• Monitor and report on engagement metrics, using data to inform strategies and optimize internal communications.
• Serve as the primary contact for Human Resources communications, developing messaging that supports HR initiatives and keeps employees informed and engaged.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, organizational development, or another related field.
• 5-8 years of experience in communications, employee engagement strategy or a related role.
• Detail-oriented writer with a keen eye for accuracy and consistency.
• Highly efficient project management abilities and the ability to balance multiple projects.
• Experience in event planning and/or employee engagement activities preferred.
• Demonstrated strength in writing, editing, and oral and written presentation skills. Skilled in crafting clear-engaging content that is meticulously edited for grammar, style and tone, ensuring polished communication across all channels. Proficiency with content management systems and digital communication tools.
• High standard of sensitivity with confidential information required.
• Demonstrated accomplishments working with internal clients and colleagues to develop messages that compliment corporate branding strategies and build employee engagement.
• Ability to prioritize, plan, and execute multiple projects efficiently. Ability to work with a sense of urgency under demanding deadlines. Ability to work independently as well as collaboratively.
• Outstanding Interpersonal Skills: Builds positive relationships with team members at all levels.
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• Superior ability to influence and collaborate with senior management and work across all levels of an organization
• Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred
• Proficient in Microsoft Office Suite, with familiarity in Adobe Creative Suite and Canva preferred.
• Bilingual in Spanish /English is a plus.

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.