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IT Technical Project Coordinator

Date: Feb 27, 2019

Location: Palm Beach Gardens, FL, US, 33410

Company: TBC Corporation

Description

The IT Site Development Analyst will be responsible for overseeing the Telecommunications process for new stores and warehouses, taking the process from Order to Deployment. They will also support the rest of the IT Site Development team in day to day tasks.

The IT Site Development Analyst must be teachable, grasp new concepts quickly, and demonstrate a pleasant attitude in a dynamic environment that includes changing priorities and deadlines.  The ideal candidate will thrive in a team environment, be open to cross training and cross functional tasks, and possess excellent computer skills along with strong integrated business systems knowledge. This individual is responsible for maintaining accurate order tracking, providing regular reporting, and coordinating with the networking team for the turn up of the circuit.

Company Overview

For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilites

  • Order new store circuits, POTS and SIP lines.

  • Work in tandem with Networking team, and construction teams in order to provide next steps and updates to our telco vendors.

  • Act as a liaison between internal IT teams, vendors and TBC’s construction team to manage expectations and set realistic install dates.

  • Create and continually enhance site development processes that meet TBC’s standards

  • Keep accurate records of all orders placed in order to assist the finance team in keeping track of orders.

  • Perform regular audits and compliance validation

  • Account for and report on inventory and conduct forensic investigation of missing or unaccounted orders

  • Provide regular reporting to define performance against established metrics; track spending;  identify risk

  • Uncover savings through process improvement/strategic planning related to procurement & deployment

  • Maintain accountability and compliance for all orders of services through process adherence

  • Work with a sense of urgency to provide timely and courteous responses to telephone, e-mail, and ticket based support requests and complete thorough documentation of all work in enterprise ticketing system

  • Cross train to backfill other department roles in the event coverage is needed

  • Perform other duties as assigned by Manager and/or other members of TBC’s leadership teams

Qualifications

  • High School Diploma or GED required; Bachelor Degree preferred

  • Minimum of one to three years of telecommunications or site development work

  • Accounting/bookkeeping or relatable telco experience may be considered in lieu of formal Site development experience

  • Knowledge of Outlook, SharePoint, Adobe Acrobat Pro, and MS Office with strong Excel skills required

  • Ability to communicate effectively (verbally and by written correspondence) with all levels of the organization as well as outside customers

  • Use initiative to learn new skills, enhance personal knowledge and improve communications

  • Excellent organizational and time management skills; self-directed

  • Exceptional work ethic and professional integrity

  • Knowledge of the tire industry and/or IT processes and systems is a bonus, but not required

Benefits

  • Competitive compensation and bonus

  • Tuition reimbursement

  • 401k plan with a company match. Immediate 100% vesting

  • Comprehensive benefits including medical, dental and vision

  • Company paid short term disability and employer subsidized long term disability

  • Company paid life insurance

  • Discounted tire and automotive services

  • And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

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