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IT Application Functional Analyst II

Date: Sep 20, 2022

Location: Palm Beach Gardens, FL, US, 33410

Company: TBC Corporation

Description

IT Application Functional Analyst II will develop and install software applications for one or more of the internal IT applications. Specifically Ivanti Service Desk/Service Manager and SharePoint solution sets. Service Desk/Service Manager and SharePoint is comprised of Systems, Security, Asset, and Service Management software solutions. The Service Desk/Service Manager and SharePoint Functional Analyst II will collaborate with other engineering teams, quality assurance, and technical support staff to deliver high quality solutions that meet customer expectations and requirements.

This position reports to the Enterprise Operations Center Manager.

Job Responsibilities

  • Key collaborator with support and other IT resources to engineer Ivanti Service Desk/Service Manager and SharePoint software and implement solutions to meet TBC’s requirements
  • Develops complex object oriented implementations and determines appropriate design and testing tools/protocols to ensure high quality deliverables
  • Assesses unique and challenging organizational needs including business issues and risk while  evaluating and proposing solutions for unique technology and functional requirements
  • Major contributor and/or guides product design, system analysis, debug tasks, root cause analysis, and support for assigned products
  • Prepares technical and process documentation for complex Ivanti and SharePoint product sub-systems
  • Regularly provides accurate effort estimates  to complete assigned work
  • Primary liaison between TBC and Ivanti and SharePoint software vendor
  • Performs other job related duties as assigned.
  • Strong technology proficiency and expertise in multiple areas within Information Technology
  • Strong experience in database technologies such as SQL Server, Oracle, MySQL

Qualifications

  • Bachelor’s degree from accredited college in Computer Science, Information Technology, or related field or any combination of related education and/or experience preferred
  • Ivanti Service Desk/Service Manager administration and configuration experience preferred
    • Certified Service Desk Administrator
    • Certified Service Manager Administrator
    • Certified User Workspace Manager Administrator
  • SharePoint administration and configuration experience preferred
    • Microsoft 365 Fundamentals Certification
    • Microsoft Certified Solutions Associate (MCSA): Teamwork Administrator Associate Certification
    • Microsoft Certified Solutions Expert (MCSA): Enterprise Administrator Expert Certification
  • Possess an understanding of ITIL lifecycle (Certification preferred)
    • ITIL Foundations (ITIL v3 or ITIL 4) Certification
    • ITIL 4 Specialist Create, Deliver and Support Certification

Benefits

  • Competitive compensation
  • Tuition reimbursement
  • 401k plan with a company match. Immediate 100% vesting
  • Comprehensive benefits including medical, dental and vision
  • Company paid short term disability and employer subsidized long term disability
  • Company paid life insurance
  • Generous paid vacation and paid time off
  • Purchase discount program
  • Employee assistance program
  • Flexible spending account
  • Discounted tire and automotive services
  • And more!

Company Overview

For over 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Big O Tires® and Midas®.  TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

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Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

Job Segment: Service Desk, Sharepoint, Developer, Testing, Systems Analyst, Customer Service, Technology