Director, Order to Cash

Compensation Data

Company Overview

For more than 70 years, TBC Corporation has been a leader in the mobility industry and one of North America’s largest marketers and distributors of automotive replacement tires through wholesale operations. Additionally, TBC responds to the needs of consumers in search of total car care at nearly 470 franchised tire and automotive service centers under the award-winning Big O Tires® brand. TBC is headquartered in Palm Beach Gardens, Florida.

With $5 billion in revenue and more than 3,000 employees in the U.S. and Mexico, TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers and with proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018, Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.  

Description

We are looking for a Director, Order to Cash to optimize our current processes from customer set-up to order to invoice closure through cash applications. The goal is to value stream map the current process and identify improvement activities across the entire enterprise (which goes beyond Finance to include customer service, customer master, credit, collections, billing, and Treasury). A successful candidate is a demonstrated leader in the Order-to-Cash space within a Shared Service environment and can turn-around existing back-offices processes into a stream-lined organization with enhanced customer focus. Candidate has a proven history of building high caliber teams. Ideal candidate enjoys challenges while balancing day-to-day operations, while also identifying innovative ways to drive meaningful change.

As the multi-country process owner, in this role the candidate will be responsible for creating a seamless customer experience that is supported by efficient processes. They will be responsible for developing metrics to identify trends, process improvements, and strategic opportunities. They will partner closely with TBC Brands, NTW and Franchise leadership on initiatives to improve working capital. Candidate should have a history of influencing cross-functions partners and leadership as well as driving initiatives to completion. Candidate will report directly to the Sr. Director of Finance Operations.

Job Responsibilities

• Develop, optimize, and govern United States, Canada and Mexico revenue and receivables accounting processes with the appropriate people, policies and controls that will drive business growth while maintaining compliance with accounting regulations. This will require documenting multiple policies for TBC and ensuring alignment among Mexico and the U.S.
• Ensure that desk-top procedures are documented, assessable and reviewed annually across the organization.
• Value-stream map each part of the OTC process specific to Finance – billing, credit, collections, and cash applications to identify ideal state. Assist with up-stream and down-stream process mapping to ensure seamless hand-offs with the Finance organization.
• Lead monthly close and reporting processes for receivables and publish timely reporting & analysis to management & key stakeholders. This includes communication to the Sales Executive leads and recommending actions from a Legal and outside collection point of view. Follow through to conclusion to minimize P&L impact.
• Establish key metrics, optimize processes, and standardize ways of working to drive automation and efficiency, bringing the 75+ US & Mexico team members together to operate as one shared service team.
• Establish quarterly OTC review board which reports progress towards goals and assists with company-wide corrective actions.
• Centralize & standardize Order to Cash processes in United States, Canada and Mexico, ensuring proper internal controls. This will require a thorough review of all invoicing processes within TBC and may mean bringing additional jobs into the billing function from outside Finance such as Customer Service.
• Implement controls testing process in conjunction with Internal Control team. Ensure that issues are mitigated, and improvement processes are documented in a timely manner.
• Evaluate the organization and drive towards a shared service organization located in a low-cost country or with an outside service provider. Goal is to reduce the current headcount of almost eighty people to forty people and to reduce the overall budget by 60%.
• Function as the conduit with outside provider and TBC leadership.

Additional Job Responsibilities

Specific to Cash Applications

• Implement effective and efficient collections strategies, processes, and workflows to accelerate incoming payments.
• Choose automation tools in cash applications that reduce the number of touch points and labor content.
• Create BOTs and other tools that result in a touchless cash application process.
• Ensure that unapplied cash at the end of the month are at minimal levels.

Continued Responsibilities

Specific to Credit Applications

• Redefine our credit procedures, to minimize risk while ensuring creditworthy customers have the availability needed to drive sales growth.
• Streamline workflows to ensure credit applications are approved and in place within 48 hours. This will assist the sales team with accelerating revenue growth.
• Ensure processes are aligned among Mexico and U.S.
• Assist sales with end of month sales initiatives based on customer open credit opportunities.

Added Responsibilities

Specific to Collections

• Drive working capital improvements, resulting in a reduction of days sales outstanding.
• Ensure processes are aligned among Mexico and U.S.
• Create escalation process to ensure that parties outside of Finance are assisting with late customers.
• Drive bad debt down by 50%.

Specific to Billing

• Understand what other organizations within the U.S. and Mexico perform billing operations.
• Work with HR and respective organizations to centralize billing operations. Streamline process and reduce headcount.
• Document process and align among Mexico and U.S.
• Identify automation processes and implement solutions.
• Move customers away from cash and checks to more efficient payment options such as credit card, wires, and ACH.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in finance, Accounting, and related field required. Master’s degree preferred.
• 15+ years of progressive, demonstrated Order to Cash experience.
• 10+ years in a related progressive management role with end-to-end process accountability in multi country scope.
• Experience developing multi country Order to Cash governance, policies, and processes, with a strong focus on internal controls.
• Experience building out shared service capabilities, including KPI reporting.
• Experience leading large teams, developing talent, and holding team members accountable.
• Proven ability to implement continuous improvement practices including identifying root cause, creating action plan, and implementing plan with full support of all parties/departments impacted.
• Ability to build trust cross functionally with all levels of the organization and effectively communicate/influence to drive strategy & vision.
• Strong analytical background to understand how to leverage data to influence business decisions.
• Strong grasp of systems and transactional detail as well as the ability to maintain a high-level contextual view will be paramount.
• Form strategic partnerships, having a voice in new initiatives or changes that impact the Order to Cash process.
• Keep leadership & internal business partners informed of portfolio performance, risks, mitigation strategies and opportunities through timely & effective communication.
• Support the implementation of new enterprise wide and finance related systems.
• Lead, develop, and mentor the team using industry best practices and expertise to help them grow and achieve performance and productivity targets.
• Function as a culture driver, embracing change, fostering a sense of belonging and inclusion, and nurturing an environment where diversity is celebrated.

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.