Data Analyst - Customer Experience

Compensation Data

Company Overview

With $5 billion in revenue and 3,500+ employees in the U.S. and Mexico, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 465 franchised tire and automotive service centers under Big O Tires®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.      

Description

We are seeking a detail-oriented and technically skilled Data Analyst to manage and enhance our Qualtrics platform, support its use across the organization, and deliver actionable insights from survey and operational data. This role requires strong analytical capabilities, excellent communication skills, and the ability to collaborate effectively with business stakeholders.

Job Responsibilities

• Platform Management & Development
• Administer and maintain the Qualtrics platform, including user access, survey libraries, workflows, and integrations.
• Implement new features and capabilities to support evolving organizational needs.
• Ensure platform reliability, data integrity, and alignment with business objectives.
• Data Analysis & Reporting
• Analyze survey and operational data to identify trends, patterns, and actionable insights.
• Build and maintain dashboards and reports using Power BI and Microsoft Fabric.
• Present findings in a clear, concise manner to both technical and non-technical audiences.

Additional Job Responsibilities

• Stakeholder Engagement & Support
• Collaborate with business units to understand data needs and provide tailored solutions.
• Serve as the primary point of contact for Qualtrics-related support and training.
• Develop user guides, training materials, and best practices documentation.
• Process Improvement
• Evaluate and enhance data collection, analysis, and reporting processes.
• Recommend and implement improvements to survey design, distribution, and data governance
• Other duties as assigned.

Continued Responsibilities

Added Responsibilities

Qualifications

• Bachelor’s degree in Business, Data Science, Business Analytics, Information Systems, or a related field.
• 3+ years of experience in data analysis, survey management, or a similar role.
• Hands-on experience with Qualtrics or a comparable experience management platform.
• Proficiency in Power BI and familiarity with Microsoft Fabric.
• Exceptional attention to detail and commitment to data accuracy.
• Strong verbal and written communication skills.
• Proven ability to engage with business stakeholders and translate requirements into actionable insights.
• Bilingual in Spanish /English is a plus

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.