Client Systems Analyst III

Company Overview

For 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Description

The Client Systems Analyst III will be responsible for completing all in-scope support services, including break-fix, desk-side support, new system installation, move/add/change and asset tracking activities. This position will provide in-depth technical hardware and software support for all desktop and laptop platforms supported. This position is a senior position and primary job functions will require exercising independent judgment. 

This role will be a Hybrid work environment.

Job Responsibilities

• Direct hands-on problem resolution and escalation management for end-user issues
• Identify, develop and deploy appropriate courses of action to resolve local and enterprise problems
• Maintenance and upgrading of computer systems or offering recommendations on needed upgrades
• Creation, installation and maintenance of organization wide images for desktop, laptop, point of sale, etc.
• Coordination of computer maintenance with other IT departments within the organization
• Takes lead role when requested on projects as assigned by Manager
• Coordinates various projects and implementation of process and policies
• Create reports monitoring ticketing, incidents and response times in LANDesk
• Provide support for Data Systems and Infrastructure under supervision of department leads
• Execute planned activities involved in the planning, deployment, and support of infrastructure, application and organizational projects
• Any other duties assigned by Manager

Qualifications

• Bachelor's degree strongly preferred
• Microsoft Certification Preferred
• 5-10 years of professional experience in an IT environment
• Must be able to communicate effectively with customers, management, and peers both verbally and in writing
• Experience with creation of documentation, manuals and information for the IT knowledgebase

Benefits

• Competitive compensation
• 401k plan with a company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire and automotive services
• And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

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