Franchise Division Sales & Operations Manager

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.

• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future.

Description

The Division Sales & Operations Manager (DSOM) will be actively involved in supporting Midas franchisees which include multiple states with annual sales in hundreds of millions of dollars. The Division Sales & Operations Managerr will be the primary contact between the Division Vice President and the Regional Sales Managers (RSM) & the Field Operations Specialists (FOS). The role is an active participant in the strategic planning and execution in the division, with most of the time directing the tactical activities of the Regional Sales Managers & Field Operations Specialists (FOS) assisting division to meet top line and bottom-line objectives Ex (sales, car counts, product sales, customer centricity execution benchmarks etc. The Division Sales & Operations Manager will help develop the strategies to improve Division operations, grow sales and profits, while increasing the value of our franchise network, and growing new stores.

Job Responsibilities

• Lead Regional Sales Managers (RSM), Field Operations Specialists (FOS) and Midas Franchisees in the improvement of store operations, incorporating through and consistent business planning to lead the growth of sales, increasing franchisee/ franchisor profitability, while upholding Midas’ best practices, polices, brand standards and procedures.
• Focus on growing car count, while employing proper strategies to enable Midas franchisees to say yes to every customer.
• Develop tactics to transform the Midas Business Model from a “basic service shop” to a full-service tire destination and service provider (present & future) in becoming an automotive destination dealership alternative.
• Oversees all things operational within the Division: Serves as point of contact across the Regions and Shared Service groups for issues and troubleshooting. Lead and direct all Divisional activities with the guidance of the Division Vice President.
• Supervise the schedules of Regional Sales Managers (RSM) and direct and oversee the Field Operations Specialists (FOS) to drive programs (menu services, product offerings, customer centricity experiences).
• Participates in Cold Calling of competitive independent tire and auto repair dealers to discuss converting their business to Midas or potentially selling their business to existing Midas dealers.
• Works with Regional Sales Managers (RSM) and Franchisees to orient them to The Midas Purpose & North Star, understanding the Midas System, working through start-up issues, and helping them become proficient with all things operational.

Additional Job Responsibilities

Continued Responsibilities

Added Responsibilities

Qualifications

• Education: Bachelor’s degree in business, Management or a related field of study
• 10 + years Management experience with similar employer/ industry
• 5 + years of experience in customer care/ satisfaction in a retail environment
• 3 to 5 years of experience managing and supporting Franchises.
• Previous experience in a demanding environment requiring strict organization, efficiency, and attention to detail.
• Experience in customer relationship management
• Public speaking, strong verbal, and written communication skills
• Ability to challenge, motivate, influence, and communicate effectively.
• Strong organizational, territory, time management, and customer follow-up skills
• Proven ability to negotiate and create “win-win” outcomes.
• Exceptional Microsoft Office Skills: PowerPoint, Word, and Excel
• Ability to effectively manage costs/expenses.
• Experience in change management; including implementation of new policies and procedures. ​​​​​​​​​​​​​​Approximately 70% - 80% travel expected.
• Occasional nights and weekends are required to support franchisees.
• Must reside within the assigned Region.
• Bilingual language skills in Spanish / English are a plus

Benefits

• Market competitive compensation
• 401(k) and Roth with company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• Tuition reimbursement
• Employee assistance program
• Generous paid vacation and paid time off
• Customizable voluntary benefits
• and More!!!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Mission Critical Competencies

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization's goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change.