Field Operations Specialist

Company Overview

For 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW℠, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

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Description

The Field Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:
1. New stores and transitions
2. Operational components of the “Tires Now” initiative
3. Same Store Sales Growth
4. Training

Job Responsibilities

Provide support for new store openings and/or transitions in the following manner:

• Assist in the facilitation of all Integration Calls
• Complete a Service Readiness survey 30 days prior to a shop sale
• Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee
• Provide support upon store opening or transition
• Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks
• Drive Brand NOW standards compliance

Administer all operational components of Tires Now including:

• Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
• Education on tire sale processes and products such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, tire product lines, TBC University, Sonsio road hazard program and more
• Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.com website, secondary supplier programs and DOT registrations

Drive Same Store Sales by:

• Identifying stores with greatest potential based on use of the Golden Funnel concept and evaluation of dealer engagement
• Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation and POS reporting
• Developing action plans with dealers using the SMART Method
• Following Up on action plan execution based on the action plan timelines

Qualifications

• 5+ years’ experience in management of retail tire and automotive service business or working with automotive franchisees.  
• Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries. 
• Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.
• Excellent selling, sales training, and presentation skills
• Ability to challenge, motivate, influence, and communicate effectively.
• Results focused and orientated
• Bachelor’s degree in business administration preferred
• FOS will be required to reside in proximity to the majority of assigned stores/owners
• Available to be utilized outside assigned regions for integration and in store training as needed
• Approximately 80-90% travel expected
• Occasional nights and weekends is required to support franchisee special events

Benefits

• Competitive compensation and bonus

• Tuition reimbursement

• 401k plan with a company match.  Immediate 100% vesting

• Company paid short term disability and employer subsidized long term disability

• Comprehensive benefits including medical, dental and vision

• And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.