Division Sales & Operations Manager

Company Overview

With $5 billion in revenue and 3,800+ employees in the U.S., Mexico and Canada, TBC Corporation is a leader in the mobility industry and one of North America’s largest marketers of automotive replacement tires through wholesale and franchise operations. TBC serves wholesale customers in the United States, Canada and Mexico through TBC Brands, NTW, TBC International, and TBC de Mexico. Additionally, TBC responds to the needs of consumers in search of total car care at more than 2,000 franchised tire and automotive service centers under the Big O Tires® and Midas®. TBC is headquartered in Palm Beach Gardens, Florida.

TBC markets on a wholesale basis to regional tire chains and distributors serving independent tire dealers throughout the US, Canada, and Mexico. TBC has 20 proprietary brands of tires specializing in passenger, commercial, farm and specialty tires. In 2005, TBC Corp. was purchased by Sumitomo Corporation of America (SCOA). SCOA is the largest subsidiary of Sumitomo Corporation, one of Japan’s major integrated trading and investment business enterprises. In 2018 Michelin, the largest tire manufacturer in Europe, invested in the company which is now a 50:50, privately held joint venture between Sumitomo and Michelin.

Description

The Division Sales & Operations Manager will be the primary contact between the Division Vice President and the Regional Sales Managers (RSM) & the Field Operations Specialists (FOS). The role is an active participant in the strategic planning and execution in the division, with most of the time directing the tactical activities of the Regional Sales Managers & Field Operations Specialists (FOS) assisting division to meet top line and bottom-line objectives Ex (sales, car counts, product sales, customer centricity execution benchmarks etc. The Division Sales & Operations Manager will help develop the strategies to improve Division operations, grow sales and profits, while increasing the value of our franchise network, and growing new stores.

This role will be a Hybrid work environment.

Job Responsibilities

• Lead Regional Sales Managers, Field Operations Specialists (FOS) and Midas Franchisees in the improvement of store operations, incorporating through and consistent business planning to lead the growth of sales, increasing franchisee/ franchisor profitability, while upholding Midas’ best practices, polices, brand standards and procedures.
• Focus on growing car count, while employing proper strategies to enable Midas franchisees to say yes to every customer.
• Develop tactics to transform the Midas Business Model from a “basic service shop” to a full-service tire destination and service provider (present & future) in becoming an automotive destination dealership alternative.
• Serves as point of contact across the Regions and Shared Service groups for issues and troubleshooting. Lead and direct all Divisional activities with the guidance of the Division Vice President.
• Supervise the schedules of Regional Sales Managers and direct and oversee the Field Operations Specialists (FOS) to drive programs (menu services, product offerings, customer centricity experiences).
• Works with Regional Sales Managers and Franchisees to orient them to The Midas Purpose & North Star, understanding the Midas System, working through start-up issues, and helping them become proficient with all things operational.
• Creates the tactics to drive Same Store Sales growth, Fleet Sales & new technology integrations proficiencies to impact franchisees and brands profitability.

Qualifications

• Education: Bachelor’s degree in business, Management or a related field of study
• 10 + years Management experience with similar employer/ industry
• 5 + years of experience in customer care/ satisfaction in a retail environment
• 3 to 5 years of experience managing and supporting Franchises.
• Previous experience in a demanding environment requiring strict organization, efficiency, and attention to detail.
• A clear understanding of income statements, balance sheet management, and cash flow
• Knowledge of best practices for customer experience management and the customer lifecycle
• The Division Sales & Operations Manager is required to reside within the assigned Region.
• Approximately 50% - 75% of travel expected.
• Occasional nights and weekends are required to support franchisees.

Benefits

• Competitive compensation and bonus
• Tuition reimbursement
• 401k plan with a company match. Immediate 100% vesting
• Comprehensive benefits including medical, dental and vision
• Company paid short term disability and employer subsidized long term disability
• Company paid life insurance
• Discounted tire purchasing
• And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

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