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Field Operations Specialist

Date: Sep 14, 2022

Location: New York, NY, US, 11368

Company: TBC Corporation

Description

The Franchise Operations Specialist will work closely with Regional Sales Managers and Division Sales and Operations Managers to provide operational support to franchisees in four main areas:
1. New stores and transitions
2. Operational components of the “Tires Now” initiative
3. Same Store Sales Growth
4. Training

Job Responsibilities

Provide support for new store openings and/or transitions in the following manner:

  • Assist in the facilitation of all Integration Calls
  • Complete a Service Readiness survey 30 days prior to a shop sale
  • Introduce, ensure completion and debrief the NFO In-Store Training Workbook with the franchisee
  • Provide support upon store opening or transition
  • Utilize a Sales Tracking Tool to monitor store performance for the first 12 weeks
  • Drive Brand NOW standards compliance

 

Administer all operational components of Tires Now including:

  • Inventory management such as Stock Levels, Stock Refreshes, Re-order Points & Discontinued Products
  • Education on tire sale processes and products such as 5 Steps to a Tire Sale, warranty adjustments, Merchandising, tire product lines, TBC University, Sonsio road hazard program and more
  • Training on technology such as the Tire Price File, Tire Quoting via RO Writer, Midas Tire Center, Midas.com website, secondary supplier programs and DOT registrations

 

Drive Same Store Sales by:

  • Identifying stores with greatest potential based on use of the Golden Funnel concept and evaluation of dealer engagement
  • Diagnosing operational performance gaps via the use of ticket reviews, the Marchex program, process observation and POS reporting
  • Developing action plans with dealers using the SMART Method
  • Following Up on action plan execution based on the action plan timelines

Qualifications

  • 5+ years’ experience in management of retail tire and automotive service business or working with automotive franchisees.  
  • Sales background in the automotive industry. Franchise experience in automotive and/or other retail industries. 
  • Experience in total car care (maintenance, repairs, tires and tire services) at the shop level, ASE certification is a plus.
  • Excellent selling, sales training, and presentation skills
  • Ability to challenge, motivate, influence, and communicate effectively.
  • Results focused and orientated
  • Bachelor’s degree in business administration preferred
  • FOS will be required to reside in proximity to the majority of assigned stores/owners
  • Available to be utilized outside assigned regions for integration and in store training as needed
  • Approximately 80-90% travel expected
  • Occasional nights and weekends is required to support franchisee special events

Benefits

  • Competitive compensation and bonus

  • Tuition reimbursement

  • 401k plan with a company match.  Immediate 100% vesting

  • Company paid short term disability and employer subsidized long term disability

  • Comprehensive benefits including medical, dental and vision

  • And more!

 

Company Overview

For 65 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW℠, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

 

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

 

#LI-DNI    #joinourteam


Nearest Major Market: Queens
Nearest Secondary Market: New York City

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