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Collection Representative I

Date: Feb 28, 2019

Location: Palm Beach Gardens, FL, US, 33410

Company: TBC Corporation


As a Collection Representative I for TBC Franchise, you will be responsible for contacting customers for payment, reconciling AR accounts, sending remits, setting up ACH payments, coordinating collection efforts with franchisees and acting as the liaison between various internal departments and the franchisee. 

Company Overview

For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilites

  • Contacting customers for payment

  • Developing payment plans for customers in past due status

  • Interface with sales and operations to communicate various customer related issues

  • Interface with Sales and Management department for the purpose of reporting customers that are in distressed financial condition

  • Develop tracking reporting for the purpose of collections results and follow up

  • Support TBC Code of Business conduct

  • Setting up and coding ACH Payments

  • Sending weekly remits to all customers within the portfolio

  • Drive resolution of disputed accounts receivable items

  • Other duties as assigned


  • High School diploma, some college preferred Experience:       

  • A minimum 2-5 years experience in Credit and Collections (B2B Collections)

  • Proficient with Excel

  • Proficient in reconciling customer accounts (matching debits and credits)


  • Competitive compensation and bonus

  • Tuition reimbursement

  • 401k plan with a company match. Immediate 100% vesting

  • Comprehensive benefits including medical, dental and vision

  • Company paid short term disability and employer subsidized long term disability

  • Company paid life insurance

  • Discounted tire and automotive services

  • And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

Job Segment: Medical, Retail Sales, Accounts Receivable, Franchise, Healthcare, Retail, Finance, Automotive