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Desktop Support Specialist

Date: Mar 13, 2019

Location: Palm Beach Gardens, FL, US, 33410

Company: TBC Corporation

Description

The Client Systems Analyst will be responsible for completing all in-scope support services, including break-fix, desk-side support, new system installation, move/add/change and asset tracking activities. This position will provide in-depth technical hardware and software support for all desktop and laptop platforms supported. Job function will require independent thinking.

Company Overview

For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Merchant's Tire®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilites

  • Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues.

  • Identifies, develop and deploy appropriate courses of action to resolve local and enterprise problems

  • Provide Tier 3 technical support of issues escalation from Tier 1 Service Desk & Client Systems I Analysts

  • Hardware tracking, asset management and hardware ordering

  • Installation and maintenance of printers and fax machines

  • Hardware/Asset decommission and disposal

  • Maintenance and Upgrading of Computer Systems or offering recommendations on needed upgrades

  • Installation of organizations Images to desktop, laptop, point of sale, etc.

  • Coordination of computer maintenance with other IT departments within the organization

  • Contributes to various projects and implementation

  • Assists in developing policies and procedures that align with best practices

  • Creation of  Documentation, Manuals and  information for the IT Knowledgebase

  • Communicates effectively with customers, management, and peers both verbally and in writing

  • Execute planned activities involved in the planning, deployment, and support of small, medium and large infrastructure, application and organizational projects.

  • May travel offsite for IT support as requested

  • Associate must occasionally lift and/or move up to 25 pounds

Qualifications

  • Associate’s degree Preferred, Microsoft Certification Preferred

  • 3-5 years of professional experience in an IT environment.

Benefits

  • Competitive compensation

  • Tuition reimbursement

  • 401k plan with a company match. Immediate 100% vesting

  • Comprehensive benefits including medical, dental and vision

  • Company paid short term disability and employer subsidized long term disability

  • Company paid life insurance

  • Generous paid vacation and paid time off

  • Purchase discount program

  • Employee assistance program

  • Flexible spending account

  • Discounted tire and automotive services

  • And more!

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.


Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami

Job Segment: Medical, Service Desk, Franchise, Technical Support, Healthcare, Customer Service, Automotive, Retail, Technology