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Customer Service Representative

Date: Aug 14, 2019

Location: Greece, NY, US, 14606

Company: TBC Corporation

Description

 

Our Customer Service Representatives (CSR) are committed to providing outstanding customer service through daily interaction with our customers.  Customer Service Representatives are primarily responsible for processing inbound customer requests and soliciting sales from current/prospective accounts.  They support sales and marketing efforts and partner with the local sales force to grow business.

Company Overview

For 60 years, TBC Corporation (TBC), one of North America’s largest marketers of automotive replacement tires, has been a tire company ahead of the curve. Through worldwide operations spanning wholesale, retail, and franchise, TBC also provides automotive maintenance and repair services with best-in-class brands. TBC meets the needs of consumers in search of total car care at more than 3,200 franchised and company-operated tire and automotive service centers under the brands NTB®, Tire Kingdom®, Big O Tires® and Midas®. TBC serves wholesale customers in the United States, Canada, Latin America, Mexico and the Middle East through NTW, TBC Brands, TBC Dealer Group, TBC International and TBC de Mexico.

Job Responsibilities
  • Professionally interact with customers and potential customers over the phone
  • Sells product to customers according to company guidelines and procedures
  • Investigates and solves customer issues
  • Accurately handles and accounts for all cash and credit transactions including collections
  • Responsible for all product transfers
  • Follow all safety practices as outlined in the policies and procedures manual
  • Other duties as requested or needed
Qualifications
  • Develop and maintain a thorough knowledge of vendor products, NTW pricing programs, and NTW promotions to provide accurate information to customers
  • Experience with Microsoft Office (Word, PowerPoint, Excel and Outlook)
  • Customer service orientation and a high level of professional integrity
  • Ability to work well under pressure and handle multiple tasks
  • Strong telephone, verbal and written communication skills
  • Maintain a current driver’s license
  • Ability to work a flexible schedule including weekends
  • Criminal Background Check and Pre-employment Drug Screen
Benefits
  • Competitive compensation
  • Medical, Dental and Vision coverage
  • Company paid short term disability and company subsidized long term disability
  • Company paid life insurance
  • 401(k) with company match and immediate 100% vesting
  • Generous paid vacation and paid time off
  • Tuition reimbursement
  • Flexible spending account
  • Employee assistance program
  • Purchasing power program that allows associates with a year of service to make retail purchases for through convenient payroll deduction
  • Employee automotive service discounts
  • And more!

 

TBC Corporation is an Equal Opportunity Employer and maintains a Drug-Free Work Environment.


Nearest Major Market: Rochester

Job Segment: Customer Service Representative, Medical, Retail Sales, Customer Service, Healthcare, Retail, Automotive